Frequently Asked Questions

Champneys Tring, Hertfordshire. Nearest station: Berkhamsted, just ten minutes away. For a taxi to the resort call Choice Cabs 01442 875100 Champneys Forest Mere, Hampshire. Nearest station: Liphook, just ten minutes away. For a taxi to the resort call Courtesy Cars: 01428 723723 Champneys Henlow, Bedfordshire. Nearest station: is Arlesley only 5 minutes away, but trains to Hitchin are more frequent, just ten minutes away. For a taxi to the resort call Arlesley and District Taxis: 01462 730307 Champneys Springs, Leicestshire. Nearest station: Loughborough 40 minutes away, or Tamworth just 20 minutes away. For a taxi to the resort call County Hire 01530 515384

Depending on the package you have booked arrival times vary. For early arrivals rooms are not guaranteed to be ready until 2pm, however, you can use the spa facilities and lockers until it is. For arrivals at 2pm an additional charge of ?24.99 applies if you wish to come on resort earlier.

If you book online full payment is taken at that time. Telephone bookings must be paid in full 30 days before arrival, please call Reservations. There is a cancellation policy. Additional food, drinks and treatments will need to be paid for on departure. For promotions please sign up to receive email offers.

A stay at Champneys is all about comfort, so wear something you feel happy to lounge around in, most people opt for leisure or gym wear. However, once you're in the resort towelling robes are provided for you to wear during the day, if you wish, and many wear just a swimsuit underneath. It is a good idea to bring more than one swimsuit so you can change into a dry one after your swim. Towelling robes can be worn to breakfast and lunch, but smart/casual dress is required for your evening meal. If you wish to visit the gym or attend fitness and relaxation classes we suggest bringing two pairs of trainers; one for indoors and one for outdoors. Please note, complimentary slippers are only provided for those staying in superior and premier rooms and suites. Please note: A deposit is held for the towelling robe but is refunded when the robe is returned at the end of your stay.

Yes. On arrival you will be given a time allocation for a tour of the resort.

Yes. Please ask at reception. With regard to mobile phones please respect our no phone policy in public areas.

To maintain the integrity of the relaxed environment, mobile phones are only allowed in your bedrooms and not in any public area.

The minimum age for guests is 16 years.

No. But guide dogs and hearing dogs are allowed.

Evening talks on a variety of wellbeing subjects are held each evening, or you can just enjoy catching up with friends in one of the many lounge areas. Alternatively, you can hire DVD's at most resorts or bring your own.

All rooms are invitingly comfortable with an en-suite bathroom or shower, plus a range of complementary mini Champneys toiletries. All have a flat screen TV and DVD player, telephone, mini safe, hairdryer and refreshments. There are 5 room categories: Economy: Affordable without compromising on comfort and style, they tend to be smaller with restricted views. Standard: Comfortable with all essential requirements. Superior: Have the most beautiful views of the resort and come with complimentary slippers, plus still and sparkling mineral water. Premier: Spacious and luxurious, these rooms are located in prime areas of the resorts, with still and sparkling mineral water and fresh fruit. Guests in Premier rooms are also offered Premier Service when booking a full tariff residential stay. Suites: Individually styled with the ultimate space and luxury. Premier Service applies.

Yes.

Champneys own brand Spa Collection is used and products can be purchased at Champneys Shops.

All extra treatments MUST be booked in writing. You can do this online at www.champneys.com, via email, please look under treatments at your chosen resort for email address - or fill in the treatment forms that are sent to you with your booking confirmation.

We advise that you book your treatments as far in advance as possible as treatments get booked up very quickly! The earlier you the book the better the availability on times and treatments.

When you arrive at resort you will be given a schedule that will have all your treatment times, we unfortunately cannot provide them in advance of your stay. If you wish to change times, please contact the treatments desk who will be happy to do this although during busy hours it may not be possible.

Yes, at the resort's discretion.

If you wish to upgrade a 25 minute inclusive treatment (included in your package) to a 55 minute (or longer) treatment from our list, we are happy to arrange this for you (subject to availability). There is no limit on the number of 25 minute treatments you can upgrade but the offer is on a one-for-one basis. The price difference will be payable. (Please note: This does not include any of the Thalassotherapy sessions and treatments are not transferable between guests. Only applies to 25 minutes treatments and inclusive treatments are non-refundable.)

All the resorts have a state of the art gym, a 25 metre swimming pool and an full schedule of fitness activites and classes, ranging from pilates through to indoor cycling.

If you wish to visit the gym or attend fitness and relaxation classes we suggest bringing exercise clothing plus two pairs of trainers; one for indoors and one for outdoors. It is also a good idea to bring more than one swimsuit so you can change into a dry one after your swim.

Classes can be booked at the Fitness reception at each resort

No. You can only book the classes on the day they are available. This ensures that day guests and residential guests alike get the opportunity to take part.

Yes. The classes are designed to offer you a complete safe workout with a warm up and cool down to ensure you don’t suffer any injury.

No. We offer a wide range of sports, fitness and exercise activities designed to suit all ages and levels of fitness

Delicious, fresh and nutritious! Our chefs create good wholesome meals high in fibre and low in saturated fats, salts and sugar. Breakfast and lunch are buffet style, while dinner is a three course meal. Healthy snacks are available from the coffee bars during the day.

With advanced notice we cater for all dietary needs. For Kosher food 21 days notice is required, a supplement will be charged.

Wine is available to purchase with your evening meal although we advise keeping alcohol consumption to a minimum due to the nature of spa treatments and facilities available.

At our Town and City Spas, peak hours are often late afternoons and weekends, especially Saturdays, so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you prefer. It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you have a gift certificate, it?s a good idea to mention it so that the spa can advise you of any policy that may affect its use.

If you prefer to have a therapist who has previously carried out your treatments please feel free to request that person.

Arrive on time or early. If you’re late your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment it's customary to vacate the room within a few minutes.

If this is your first visit to a Town & City Spa let the receptionist know when you arrive. First-time guests will be asked to complete a questionnaire to provide the spa with medical and contact information. This is another reason to arrive early.

On arrival at the Town and City Spa please ask for a tour prior to your treatment.

Most people come to a Town and City Spa in very casual attire, something they can easily slip off. If coming for a St Tropez spray tan remember to wear dark loose-fit clothing, and if you are having a pedicure, flip flops are a good idea.

All aspects of treatment can usually be modified to your taste: amount of light, kind of music, if any, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to massage harder or be gentler, let them know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.

If you have any type of medical condition be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins let your therapist know of any medical concerns.

It’s never required that you are unclothed in front of anyone. Our therapists will leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the treatment bed.

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward.

A visit to a Town and City Spa is a tranquil and stress-reducing experience, therefore it is best to leave mobile phones at home or turn them off before entering the spa.

During your time with us we want to concentrate on you. If you do need to bring children, please make sure there is another person on hand to look after them so that we can look after you.

If possible, leave your jewellery at home. If you choose to take them with you to your treatment, remember not to leave them behind.

If you must cancel an appointment at a Town & City Spa, please give the spa as much advance notice as possible. At least 24 hours notice is required to avoid being charged. This gives the town and city spa’s enough time to fill the slot.

For the 7 Night Fit Camp arrival is at 11am. If you have any problems arriving for this time please let us know in advance as there is a welcome reception/introduction to the camp at 12pm and then we will be sitting down for our first lunch together at 1pm.

There is a lot of exercise to be done during the week so we suggest you bring plenty of changes of clothes. We will provide you with a couple of training T-Shirts. We also recommend you bring some waterproof clothing as many of your activities will be outside (unfortunately we cannot control the weather!). There is a lot of exercise to be done during the week, so making sure your feet are comfortable is very important. You will need at least two pairs of footwear, one for indoor use and one for outdoors.

Fresh, healthy and extremely delicious food! Our chef and nutritionists will give you the right amount of daily calories for the amount of exercise you will be completing in the day. If you have any dietary requirements please let us know during your pre-arrival phone call (a Champneys member of staff will be calling you prior to your stay to check any medical details and to talk through any questions you may have).

Champneys Fit Camp is a nutrition and exercise, science-based weight loss camp. We are confident that if you dedicate the right amount of effort and commitment we can help you achieve the results you did not think were possible. More importantly we hope you leave Champneys Fit Camp feeling fitter and more energised, with a greater knowledge that will allow you to continue a healthier and fitter lifestyle when you get home.

Yes. Everyone will eat together, including the instructors or a nutritionist who will be there to guide you and offer advice on how to maintain good eating habits when you are at home.

Do not worry. The programme has been designed to suit all shapes and sizes and all levels of fitness.

The instructors are there to help encourage, motivate and support everyone to achieve their best. We want to push you to your maximum ability and help you achieve the results you want, we also want you to enjoy yourselves and leave the camp feeling rejuvenated and motivated. The programme is designed so everyone can get the most out of it, and there are plenty of options for all abilities.

There will be little free time available during the day due to the intensity of the break. However you do have some treatments included in your stay to help soothe those muscles after a day's exercise.

There will be two to three instructors dedicated to the group throughout your stay who will be there to help and support you and you will also come in to contact with many other instructors in order to give you as much variety as possible. All our instructors are highly qualified and extremely dedicated, as well as friendly and fun, and will be there to mentor you and encourage you throughout the week.

Obviously, we hope this won't happen and are confident that with the programme and the team spirit you will all enjoy the week and look forward to the challenge. Having said that, everyone will be treated as an individual and different circumstances will be taken into consideration. It is important to keep communicating with the team and the instructors to avoid this happening.