Champneys Terms and Conditions

RESERVATIONS TERMS & CONDITIONS

Our Reservations staff are pleased to advise you of the availability and prices of rooms on the dates that you require and will be pleased to give you any other information. Full payment is required on on-line bookings. No reservations can be accepted as binding on the Company unless accompanied by a £100 deposit per person or full payment, subject to payment terms. All transactions for reservations, gift vouchers or products by credit card will incur an additional £2.50 charge. In exceptional/necessary circumstances the company reserves the right to offer an alternative resort as a destination, date of stay or cancel reservation(s) with full refund to the payee. No refund will be given for early departure unless caused by significant acts of negligence on the part of the company. Please note if booking a promotion or a discounted rate, no further discounts or offers can be applied.

FEES

The fees are inclusive of residence, (where appropriate), treatments as listed and VAT. Extra treatments will be charged at the rates shown by the Company at its premises. Pre-booked additional treatments will be charged at the rate current on the date of booking. Date of arrival on the pre-booking form at the Company's premises will be the accepted date.

DAY GUESTS PAYMENT

Day Tariffs: Full payment is required at time of booking.
In the event of non payment for whatever reason, the Company may refuse admission and in this event the deposit will be forfeited. Cheques and all major credit cards are accepted. Payment for additional purchases and treatments must be made on departure. The Company requires a credit card imprint on arrival as a guarantee of any payment due to the Company.

DAY GUEST CANCELLATION

All cancellations must be made in writing by post/fax/e-mail. Date of arrival at the Company will be the accepted date. The Company will apply the following charges per person for cancellations / amendments:

Cancellation within 7 days of arrival date: Full payment.
Cancellation between 7 and 30 days of arrival date: 50% payment.
Cancellation more than 30 days before arrival date: £25.
Alterations to bookings: £10 administration fee.
Non arrival without notice: Full payment.
Cancellation of additional treatments within 24 hours: 50% of cost of treatment.

RESIDENTIAL GUESTS PAYMENT

Special Offers: Full payment is required at time of booking.
Standard Tariff: Bookings made less than 30 days prior to date of arrival require full payment at time of booking. Bookings made more than 30 days prior to date of arrival require £100  deposit per person to secure the booking. Full payment is required 30 days prior to arrival. Full payment is required on on-line bookings.

NB: No reminders are sent. In the event of non-payment for what ever reason, the Company may refuse admission and the deposit will be forfeited. Cheques and all major credit cards are accepted. The period for which the booking is accepted and confirmation has been given must be paid in full 30 days prior to arrival. The Company will require a credit card imprint on arrival to guarantee any monies due. Accounts will only be forwarded if arrangements are made in writing before arrival. No refund will be given for early departure unless caused by significant acts of negligence on the part of the Company or its employees.

RESIDENTIAL GUEST CANCELLATION

All cancellations must be made in writing by post/fax/e-mail. Date of arrival at the Company will be the accepted date. The Company will apply the following charges per person for cancellation/amendments:

Cancellation within 30 days prior to arrival date: £100.

Cancellation more than 30 days prior to arrival: £25.

Alteration to bookings: £10 administration fee.

Non arrival without notice: Full payment for the first day plus 50% of fees for subsequent days.

Cancellation of additional treatments within 24 hours: 50% of cost of treatment.

CANCELLATION AND CURTAILMENT PROTECTION

We are pleased to be able to provide you (and your colleagues) a cancellation and curtailment protection that can be applied to protect your monies paid, in the event of an emergency that may occur, when even the best laid plans go awry. In summary, our cancellation and curtailment protection refunds all your deposit or full payment made (except the protection charge) if you have to cancel or curtail your visit due to the causes mentioned on our cancellation and curtailment leaflet. In summary your cancellation and curtailment protection refunds all your deposit or full payment made, apart from the protection charge, if you have to cancel or curtail your visit due to the causes mentioned below. If payment or part payment is made by a voucher, the Voucher will be replaced for an identical voucher as the voucher redeemed for the booking, for a further year's redemption period, if appropriate under the conditions of the cancellation and curtailment protection scheme. Cancellation and curtailment cover if required should be taken by each individual.

• You or a member of your party, or close relative suffers a serious incapacitating (and at the time of making your booking not
  pre-existing) illness, accident or death.
• You or a member of your party, is called for Jury Service or as a witness in a court of law.
• A fire, flood or storm occurs at your home or the home of a member of your party within 14 days of date of arrival or during the course of your visit, which makes your home uninhabitable.
• A burglary occurs at your home or the home of a member of your party within 14 days of date of your arrival or during the course of your visit.
• You or a member of your party serving in the HM Forces is subject to an unforseen posting (other than arising from war or similar hostilities); and you are prevented from commencing your visit.

GIFT VOUCHERS

Please ensure that you bring your redeemable gift voucher to the resort to present on arrival. Non presentation of Voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a Gift Voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a Gift Voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers cannot be used for on-line bookings. Town & City Spa gift vouchers cannot be used at resort.

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to the health resorts whether placed in the safe or not. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our residents, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.

Mobile phones are not permitted in any of the public areas.

CHILDREN & PETS

The Company regrets that we do not have the facilities or accommodation for children under the age of 16. We cannot allow guests to bring pets either, but good boarding kennels are available locally.

DOCTOR

The health resorts and Town & City Spas are not alternative medical centres, and do not have a resident doctor. Guests are advised to consult with their family doctor about the need to limit or avoid our full range of treatments and facilities, for example inclusive treatments, steam room or sauna.

The Champneys Group pursues a policy of continuous development of fitness, health and beauty treatments and techniques. We therefore reserve the right to make changes which will be beneficial to our guests. Notification of specific changes will be given where relevant. Should a guest choose not to proceed with an alternative treatment that may have been substituted for a specific choice, no treatment cancellation charge will be made.

Reservations: 0843 316 22 22

TOWN & CITY SPAS TERMS AND CONDITIONS

TREATMENT CANCELLATION

24 hours notice is required to avoid being charged. All treatments are subject to availability and all prices are subject to revision but are normally held at the price current on the day the request is received.

GIFT VOUCHERS

Please ensure that you bring your redeemable gift voucher to the Town & City Spa to present on arrival. Non presentation of Voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a Gift Voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a Gift Voucher. However, we will be pleased to hold the balance of the value of the voucher for future use. Gift vouchers cannot be used for on-line bookings. Town & City Spa gift vouchers cannot be used at resort.

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to the Town & City Spas. If you do bring valuable items it is essential they are covered by your own insurance. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.

Mobile phones are not permitted in any of the public areas.